Frequently Asked Questions

Everything you need to know about shopping at BENU Gyógyszertár Webshop

What are your standard shipping times and costs?

We offer standard delivery within 2-4 business days. Shipping is free for all orders over 15,000 HUF, while a flat rate applies to smaller orders.

How can I return a product if it doesn't fit?

You can return any unworn items within 14 days of receipt. Simply use the pre-paid return label included in your package or visit one of our physical collection points.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), PayPal, and cash on delivery for domestic shipments.

How do I track my order status?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.

Are your products authentic and high quality?

Yes, we source all our apparel and accessories directly from authorized distributors and premium brands to ensure 100% authenticity and quality.

Can I change or cancel my order after it has been placed?

Orders are processed quickly, but you can request a change or cancellation within 1 hour of placement by contacting our customer support team.